Allweiler, Germany, has set up new global service centres for its Emtec series of pumps that will enable the company to serve tool-machine customers around the world. The Emtec high-pressure pumps are used primarily to move critical cooling lubricants in tool machines.
Service centres in Europe, the United States, and Asia will provide Allweiler customers with on-site advisory and maintenance services plus emergency service and rapid spare parts delivery.
Emtec high-pressure pumps are used primarily in tool machines to move emulsions, cutting materials, and cooling lubricants. Working together with international parent company Colfax Corporation, Allweiler has established special service and support centres. The centres are located at Allweiler headquarters in Radolfzell in Germany, Monroe in North Carolina, USA and Wuxi in China.
Emtec Global Service provides pump users with help and support, usually within 24 hours, but not longer than 48 hours. The service is available worldwide, regardless of where the tool machine is located. Trained and experienced experts in each region respond quickly, provide rapid emergency services, and send ready-to-use replacement pumps within short reaction times.
According to Dr Michael Matros, Chairman of Allweiler and Colfax Senior Vice President: "Twenty-four-hour operation of tool machines is now possible without the operator needing to maintain stocks of spare parts at great expense."
The range of services covers everything from support during installation and start-up to on-site diagnostics and optimisation of existing installations. Furthermore, Allweiler stands ready to provide trial and replacement pumps. If requested, the company will also analyse components or perform repairs in the specially equipped service and support centres.
Allweiler service and support centres offer training for maintenance and service technicians, customized service and maintenance contracts, and centralised storage of pumps and spare parts for individual customers.
Emtec screw pumps are designed to move emulsions, cutting oils, and cooling lubricants of all types (maximum pressure 130 bar) while maintaining high efficiency, low pulsations, and low noise. They are ideally suited for use with tool machines that have internally cooled tools and for high-performance grinding. A single version permits installation both in and on a container as well as dry installation in vertical and horizontal positions.
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